We provide customized, compassionate, and consent-based support for families navigating conflict, disconnection, and unhealthy relationships.

Whether challenges stem from prolonged tension, dysfunctional co-parenting, court involvement, or unresolved trauma, our approach centers each family member’s voice, autonomy, and emotional safety. We tailor our services to meet the unique needs of each family system—fostering healthier communication, rebuilding trust, and supporting sustainable, meaningful relationship repair. Our team is committed to working collaboratively and non-coercively, ensuring that support is rooted in respect, cultural humility, and the pace of each individual’s readiness.

Healthy family relationships are not simply about being physically present in the same room - They are about how each Family Member relates to one another and navigates the dynamics of those relationships. Improving the health of these relationships takes time, development of trust, and a deep understanding of each Family Members’ unique experiences and needs. 

No waitlist. Easy scheduling. Appointment reminders. Sliding scale available

Crossroads Family Support Team

Our Family Support Team has extensive training, and experience inclusive but not limited to working with family dynamics and/or individuals who have experienced/are experiencing family violence (physical abuse, verbal abuse, emotional or psychological abuse, financial abuse, neglect, coercive control, sexual abuse, spiritual abuse etc.), substance use/misuse, intimate partner violence, mental illness, poverty, homelessness, court-involvement, a variety of neurotypes (neurotypical and neurodivergent family members), court-involvement, child protection involvement and/or law enforcement involvement.

We understand that there are many reasons why family dynamics can become unhealthy. We also recognize that everyone coming into our program is dealing with stress, fear, emotions, and concerns. Our team takes a omni-partial, child-focused, family systems approach to conflict reduction and improving partnerships as well as relationships.

We work collaboratively to support each family with customized and adaptable approaches. We work within a consent framework. Repairing family relationships or supporting family members when a resist / refusal dynamic is present requires customized, and compassionate care. It also requires professionals that understand the dynamics that contribute to a family member choosing not to speak to or see another family member.

We understand that you may feel a strong sense of urgency to get started. Many of the families we work with have faced a long journey filled with challenges, agency involvement, and court processes before reaching us. We often hear that clients see our program as their last hope, while others may feel hesitant. One thing we consistently hear from everyone is a shared concern for the children, even if the nature of those concerns differs. We are a team dedicated to supporting you and your family through this challenging time. We're here to work with you, not against you.

While we understand frustrations may arise, we ask for basic respect for our team at all times. It's important to note that we’re not working for you individually, but to support your entire family—this is a key distinction. Additionally, our approach is rooted in a consent-based framework, as healthy relationships—and the possibility of healing—require consent and the absence of coercion.

Commonly asked questions

  • Commonly we see children whose trust in professionals (and engagement in therapeutic support) has been eroded by the removal or discontinuation of therapists, counsellors and support team members on a consistent basis.

    The experiences that children have with mental health and helping professionals shape the trajectory of how they will or will not engage with these supports in their lifetime. We hold that responsibility close to our hearts.

    Our team members that work with children do so in a consent framework. This means there are no surprises, and there is no force. They empower children to identify and articulate their own thoughts, and needs.

    Children are never placed in an adult decision making role, and they are insulated from co-parent conflict in our program. They are however included in a child-inclusive model. This means that considerations necessary to support them are put forward and advocated for by their counsellor/professionals on our team.

  • The word “reunification” assumes that there isn’t a relationship between a parent and a child. There is always a relationship between a parent and a child. The health of that relationship can be impacted by a variety of circumstances and factors.

    We do work with parents and children to improve the health of their relationship.

    Healthy relationships require consent, compassion, support and the absence of coercion. Our team works with each family member to understand the factors that are impeding a healthy relationship and carefully works with them to understand the impact, and take steps to support improvements.

  • We often work with family members who have been “ordered” to attend counselling or a program to support their family. It’s understandable that you may be apprehensive, and worried about the steps ahead.

    Our team has extensive training and experience working with families that may have experienced intimate partner violence, family violence, coercive control, substance use/misuse, poverty, homelessness and trauma.

  • It’s generally expected that family members follow their court orders. That said, it is important to understand that family support often is more successful at shifting family dynamics than litigation.

How we work

Our Family Support Program operates within a framework of consent. We are rooted in ensuring that each client feels seen, and safe throughout our process. We do not use force or coercion to improve family relationships or partnerships. Building trust and stability within a family system requires a foundation of safety and participation. 

  • No Forced Interactions – Healing and reconciliation happen at a pace that respects each person’s emotional readiness. The attendees of sessions are at the mutual consent of those who are attending the session. 

  • No Surprises – All participants will be informed in advance of who will be present at each session. There will be no unexpected attendees or last-minute changes without consent from all involved in the session.

  • No Coercion – The program is designed to create a safe environment where family members feel secure in expressing themselves without fear of judgment or retaliation. 

Many programs aimed at resolving family conflict or improving family partnerships and relationships rely on forced interactions or confrontational tactics to accelerate change. However, research and experience have shown that these methods are often counterproductive, eroding trust and increasing emotional distress. The Family Support Program is grounded in the belief that authentic healing and relationship-building require compassion, consent, safety and support. 

The pace of the Family Support Program will feel different for each Family Member. For Co-parents who have been separated from their Child(ren) for a period of time, the process may feel slow. Conversely, for those who are uncertain or apprehensive about how their Child(ren) will respond, the pace may feel fast. The Family Support Program is structured to balance these perspectives, ensuring that progress is meaningful and sustainable while respecting each person’s emotional readiness. 

Co-Parents are encouraged to recognize that relationships that they are building with their Child(ren) during this period will shape not only their current bond but also their Child(ren)’s long-term development and future relationships. The actions taken now - even in moments of frustration, exhaustion, or uncertainty - will have a lasting impact on how their Child(ren) engage with the world and with others in adulthood. This period represents a critical opportunity to shift the trajectory of the Family’s dynamics towards healthier, functional and stable outcomes.

Connect with us

Mandatory Onboarding Process

Inquiry form (each co-parent)

Each co-parent hoping to enter our Crossroads Family Support Program must complete an inquiry form. The inquiry form provides us with an overview of basic information for your family. 

It can be found here: https://forms.gle/BqbNaQDUTwFMsqDk8 

Intake Session

Our Crossroads Family Support Program requires a mandatory intake session (separately) for each parent. 

Intake sessions are $249 per hour, and there is one (1) intake per parent. 

They are one (1) hour in length and completed virtually/online via Zoom. 

Our team provides each parent with a digital invoice in advance, which can be easily paid online. Each co-parent is responsible for paying their intake session fee in advance, and they can reimburse one another as necessary. 

Cost-sharing disclosure

The co-parents provide documentation of an agreed-upon or court-ordered split of costs for which each is responsible. From this point forward, our CFS Team can split costs according to the agreed-upon or court-ordered split. 

This documentation will be provided within five (5) business days of the request. 

Onboarding fee

The $999 mandatory, non-refundable onboarding fee is due following the intake sessions. 

Our team provides a digital invoice in advance to each parent, which is easily paid online. This can be split per the co-parents’ agreed-upon or court-ordered split.

Document disclosure 

Our team may request that you disclose specific documents. If requested, we expect them to be provided within the timeline we have asked for, and in the event a timeline is not provided within five (5) business days of the request. 

We frequently work with families who have had court involvement, law enforcement involvement, and/or child protection agency involvement. We will request document disclosure of the following: 

  • All orders by way of court (this also includes consent orders)

  • All awards by way of arbitration

  • All determinations by way of a parenting coordinator

  • All mediation summary reports

  • All formal diagnoses of the children

  • All s. 211 reports conducted

  • All s. 211 report updates conducted 

  • All Hear the Child reports conducted 

  • All Voice of the Child reports conducted 

  • All IEPs for the children

  • All occupational therapy assessments conducted

  • All written recommendations by way of Child Protection Agency

  • All report/file closure letters by way of Child Protection Agency

  • All written recommendations by way of Law Enforcement Agency

  • All written recommendations by way of indigenous elders

Professional disclosure

We request specific information regarding professionals who have worked with the family so that our CFS Team has a holistic view of what has led the family to us and how we can support the family.

 The Co-Parents will provide the CFS Team with the following information within five (5) business days of the CFS Team requesting it or by date/time that the CFS Team otherwise directs:

  • Any mental health professionals who have worked with the Child(ren) in the past, and/or are working with them currently - Full name, professional designation, contact number, contact email

  • Any medical professionals who have worked with the Child(ren) in the past, and/or are working with the Child(ren) currently - Full name, professional designation, contact number, contact email

  • Any conflict dispute resolution professionals (lawyers, elders, pastors, counsellors, parenting coordinators, mediators, arbitrators etc.) that have worked with the Co-Parents to resolve co-parenting matters  - Full name, professional designation, contact number, contact email

  • Any current co-parenting counsellors that are working with the Co-Parents individually or collaboratively - Full name, professional designation, contact number, contact email

Each Co-Parent will provide a list of the aforementioned professionals digitally via email to familysupport@theco-lab.co or a link to a Google Drive where they are housed for download by the CFS Team. 

Consent to release information

Our team requires parents to sign a consent to release information form for each child so that we can freely connect with and support children with their past and current professionals. It is not in children’s best interests to have many professionals supporting their family who cannot speak to one another. It is also important that if our Crossroads Family Support Team is supporting the co-parents to improve their co-parenting partnership, that we have visibility to the Child(ren)’s circumstances, support and needs. This is to support resolution and not for litigative purposes

Service agreement

Our team provides a Crossroads Family Support Program Service Agreement that each co-parent must sign before proceeding. The Agreement details how the service will be provided and the expectations of all involved. 

It is sent to the co-parents digitally and is signed electronically.

Administrative support

Our Crossroads Family Support Team administration is highly trained to support the families and circumstances of those directed to our services. 

There is a mandatory monthly administrative fee of $299 per family in our Crossroads Family Support Program. This fee is charged on a subscription model with each parent’s credit card on file (and can be split by the percentage each parent is to pay for our services). If administrative time dedicated to your file exceeds two (2) hours per month, you will be charged $149 per hour for the overage. 

The Co-Parents will be charged the above rates for any time the Crossroads Family Support Team members spend meeting with the Co-Parents, phone consultations, email correspondence, reviewing and drafting documents, consultation with the Crossroads Family Support Team members or other professionals, travel time, reading, writing and editing any reports or updates about your file, and any other professional time spent on your file. 

Administration activities typically completed by our coordinators include but are not limited to scheduling matters (including rescheduling, and cancellations), coordination of appointments for clients and team members, billing, and creation of receipts and statements for finances including any clarification or requests that require admin time, reading and replying to emails for administrative purposes, document creation and production for any updates/reports from the Crossroads Family Support Team, and any other administrative tasks relating to your family. Incidental fees may be billed, including photocopying, faxing, and postage etc. 

Professional support outside of sessions

Our professionals charge their time at a $249 hourly rate outside of sessions if they are required to provide additional support, connect internally to support the child(ren) or family. An example would be a counsellor attending an IEP meeting for a child, or meeting with the co-parent’s parenting coordinator. 

Reserve fund

Each family must provide a reserve fund of $2999. These funds are used to pay professional hours and/or administrative hours outside of the sessions, and include 2 hours of administrative support per month.

Our team provides a digital invoice in advance to each parent, which is easily paid online. This can be split per the co-parents’ agreed-upon or court-ordered split.

The reserve fund is not used to pay for sessions unless a co-parent refuses to pay in advance. It will be drawn from for administrative time/costs and non-session professional time/costs. It will also be utilized if either party stops payment, but there are outstanding professional tasks that must be completed, such as writing a closing report. The reserve fund will not be used for sessions otherwise. 

Each time the reserve fund reduces to $1499, the co-parents are expected to replenish it to $2999 within seven (7) business days. Our team provides each Co-Parent with a digital invoice in advance, which can be easily paid online. The amount can be split per the co-parents’ agreed-upon or court-ordered split.

Crossroads Family Support Team Professional Selection

We will select and suggest the appropriate Crossroads Family Support Professionals to support your family. You are welcome to suggest who you are interested in working with; however, we solely maintain the ability to advise who is available/able to support them. 

CFS sessions

Session fees are $249 per hour. 

Reduced rates will be considered; however, they are not guaranteed. Our team appoints the professional(s) most appropriate for the co-parents, your child(ren), and the family’s circumstances and needs. 

We can split session fees by the applicable cost-sharing split that co-parents have in place. Sessions are paid in advance of occurring. Our team provides a digital invoice to each co-parent, which is easily paid online.